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Service Advisor At Jiffix Technologies – Apply Now

Jiffix is an early-stage mobility technology start-up located in Abuja, Nigeria.

Rojon by Rojon
January 11, 2024
in Headline, Jobs
Reading Time: 3 mins read
Service Advisor At Jiffix Technologies – Apply Now
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Jiffix is an early-stage mobility technology start-up located in Abuja, Nigeria.

 

We are building the largest network of mechanics and technicians in Africa and verifying and certifying their technical knowledge and professionalism.

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At the heart of what we do, we want to ensure that every car owner hasaccess to at least five (5) qualified and certified technicians within 5 minutes radius, anywhere in Nigeria.

We are recruiting to fill the position below:

Job Title: Service Advisor

Location: Abuja
Employment Type: Full-time

 

Full-time

Job Summary

  • The Service Advisor plays a key managerial role in sales and customer experience management. They serve as a liaison between customers and the service/operations teams/technicians.
  • They are the point of contact between customers who bring in vehicles into Jiffix Hub and the operations team or technicians.
  • The service advisor must ensure clients records are up to date, appropriate parts & services are recommended, activities appropriately communicated and vehicles delivered to the client in excellent condition at all times.
  • S/he is majorly responsible for converting our customers into raving fans by providing a seamless & smooth customer experience for all Jiffix autocare clients.

Responsibilities

  • Sell products/services to customers, requiring solid understanding of all Jiffix services and products.
  • Maintain positive business relationships with clients to promote business growth & retention.
  • Provide a warm & receptive ambience for customers as well as directives to facilitate smooth experience for customers.
  • Manage daily/weekly workflow & schedules and ensure the reception area is neat & professional always.
  • Daily/weekly engagement with customers to provide advisory on services and/or maintenance subscriptions.
  • Answer questions about service outcomes and scheduling and booking appointments, vehicle drop-off, and vehicle pick-up etc.
  • Preparation of estimates, invoices & payment records. Maintenance of customers & cars records/database.
  • Carry out inventory and/or diagnostic reports
  • Liaise with operations, quality control & technicians about services required by customers
  • Check on progress of repairs daily to update customers; Contact customers regarding any changes in estimate(s) or promised time for delivery; Explain cost & time requirements in detail, and get proper authorization before any additional repairs are performed.
  • Acquisition of new customers, maintenance of service marketing program(s) and handling of customer complaints.

Qualifications

  • At least a National Diploma or Bachelor Degree in Business Administration, Secretarial/Hospitality or Administrative or related courses.
  • An additional Technical Diploma or Certification in automotive mechanics or related courses is required.
  • At least three (3) years experience in the automotive industry as service advisor or similar roles is compulsory.
  • A good understanding of the automotive industry with wide knowledge of automotive technologies & terminologies.
  • Must have excellent communication skills; top notch spoken and written English as well as great interpersonal skills. A personality test may be conducted in this regard.
  • Strong organizational, decision making, problem solving skills & good attention to detail.
  • Must be able to think for oneself, be proactive, intuitive and ready to learn
  • Ability to work under minimal supervision and meet deadlines.
  • Must be willing to work weekends & outside working hours based on client’s demands.
  • Must be resident in Abuja or willing to relocate (self-sponsored).

Salary

N1,440,000 annually

Application Closing Date
29th August, 2022.

Method of Application
Interested and qualified candidates should:
Click here to apply online

Note: This role is a fulltime position requiring selected candidate to work weekends.

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