NNPC Breaks Silence as Viral Video Exposes Tricks Used By Staff to Cheat Customers Buying Fuel. see the video below.
The Nigerian National Petroleum Company (NNPC) Limited has responded to a viral video showing one of its employees giving customers less petrol than they paid for at one of its gas stations.
The video, which spread widely on social media, sparked strong reactions from the public. In response, NNPC issued a statement through its official Twitter account on August 29, 2023. The company expressed regret over the incident and pledged to take appropriate disciplinary action.
NNPC assured the public that it is committed to maintaining high standards and the quality of service associated with its brand. They also provided information on how Nigerians can report any issues they encounter at NNPC’s 900+ stations to prevent such incidents in the future.
The statement read:
“Dear Valued Customers, our attention has been drawn to a recent video circulating on social media depicting NNPC Retail Ltd. service agents apparently under-dispensing fuel to customers.
“While taking these actions very seriously, we would like to inform the general public that we have identified both the station and the individuals involved and have taken appropriate disciplinary action against the staff.
Measures have already been put in place to prevent any future recurrence of such incidents across our retail network.
In the spirit of open and transparent communication with our customers towards effective service improvement, we encourage our customers to always report any areas in need of improvement at our over 900 stations through our social media channels and customer care lines: 09091000086-7.
We regret this unfortunate incident and will continue to uphold the high standards and quality of service that are hallmarks of the NNPC Ltd. brand.”
Nigerians on social media expressed their concerns and reactions to the incident, highlighting the importance of addressing such issues in the country’s fuel distribution system.
Viral Video Exposes Tricks Used By Staff to Cheat Customers Buying Fuel
There should be no excuse for fraud. This is an obvious Syndicate of Fuel Theft. They have sat, had conversations, and developed strategies on how to defraud innocent citizens who are already paying through their teeth for fuel.
It's disheartening that this is in NNPC. They must… pic.twitter.com/s8x06DXPY1
— UC Maxwell™ SAL 𓃵 (@UkomahM) August 28, 2023
